ERP for Service Management
Discover ERP programs that meet the needs of service companies, such as project management, resource planning, ticketing and analytical reporting. Simplify customer service and project management with a unified system that functions as a single point of management.
Chellenges in Service Management
A modern service company faces many challenges.
The high demands in customer service for fast and efficient response create the need for tools that facilitate intelligent scheduling of resources and task assignment.
The large number of clients and their respective projects make transparent and correct pricing, as well as monitoring their actual profitability, difficult.
The needs for project management, resource planning, sending external technicians and generating reports lead companies to use multiple systems that disperse information and make it difficult to establish a common point of truth.
Critical features of a Service Management ERP
It is crucial to choose a service management program that comprehensively addresses these needs. Some key functions in a service ERP:
Project Management
List in detail the services provided under separate contracts. Follow projects from start to completion, with rational assignment of roles and clear timelines.
Reporting and Budgeting
Compare planned costs with actual costs and bill your customers in a way that ensures your profitability. Create detailed reports and budgets and improve project financial results.
Resource planning
Efficiently allocate your resources (manpower, equipment, vehicles, etc.) to the different projects, depending on the requirements and timelines of each one.
Task management (ticketing)
Assign service requests to the appropriate representative, who finds the customer’s history with a few clicks, speeding up ticket resolution.
Field technicians
Facilitate field technicians with mobile applications that allow them to access ERP information and update it accordingly, even offline.
Virtual agents
Ease the burden on your support department with intelligent virtual agents that help your customers deal with everyday, simple problems.
Benefits of an ERP for Services
Empower your company with modern service management software
Excellent customer service
Provide top-notch service with instant access to customer history and assignment to the right representative, as well as 24/7 chatbot support.
Increase in profitability
Ensure the profitability of your projects with planning tools and detailed cost monitoring. Save man-hours by automating repetitive processes.
Informed decisions
Use analytical reports to improve project management and customer service.
Productivity improvement
Automate time-consuming support processes and pm tasks, quickly resolve customer requests and save valuable time.
Customer satisfaction
Delight your customers by completing projects on time and solving their problems immediately.
Data unification
Get a complete picture of the business at any time, with a single, up-to-date system.
We have been supporting service businesses for 23+ years
At Verus+ we have been working with service providers for over 23 years. We know exactly what you need to succeed and are able to deliver innovative solutions that simplify your day-to-day work and allow you to serve your customers seamlessly.
Best ERP Software for Service Management
Business Central, the No.1 ERP worldwide* from Microsoft, is a top choice for ambitious service providers. By integrating business intelligence tools and using artificial intelligence, it raises the level of reporting and facilitates the timely completion of projects.
Soft1 ERP is by far the best ERP solution for service providers in the Greek market. It serves support needs more comprehensively than any other software, enhancing the end customer experience and increasing profitability.
Book Free Consultation
Fill in the form and one of our qualified consultants will contact you directly to arrange an appointment at which:
- We will analyse your needs
- We will present you service management ERP in action
- We will recommend the right choice based on your needs
Frequently asked questions about Service ERPs
How does a digital assistant work in customer support?
A digital assistant accepts commands or queries in natural language, retrieves or updates data in real time, and performs automated workflows (e.g. suggests problem-solving steps, opens tickets, changes reservations, etc.).
The results are returned in an understandable response, while a feedback system records the interaction to continuously improve accuracy.
This allows the company to offer 24/7 support, faster response times and a more personalized experience without proportionally increasing human costs.
What are the most important functions of an ERP in the service industry?
Some key functions of ERP in service delivery:
- project management
- budgeting
- detailed reporting
- resource planning
- task management (ticketing)
- mobile solutions for communication with external technicians
- digital assistants for customer service
What are the best ERP Solutions for Service Management?
Dynamics 365 Business Central and Soft1 ERP are programs that comprehensively and effectively cover the needs of service management. They interface with Microsoft 365 and integrate AI functions, automating time-consuming processes.
What kind of support does your company provide?
We provide phone support, but also in person (if needed) ensuring that we resolve issues in a timely manner and that you always work efficiently.
How do I get started with an ERP for service delivery?
You can contact us today to analyze your needs and determine together the next steps in selecting and installing ERP software for service management.
